When replacing a product, you will be asked for a product code and/or product name.
The product code can both be found on the original packaging, the product code consists of 4 numbers. Please see product code outlined in the example below:
If you don't have the original packaging, you can identify your product on our website https://www.hozelock.com. The code can be found next to SKU at the bottom right of the top section of the product page. Please see product code outlined in the example below:
If you are unable to find the product you are looking for, please e-mail a photo of the product to: firstname.lastname@example.org.