If there is a fault with my product what should I do?

Help with your Faulty Product

If there is a fault with your Hozelock or Hozelock Cyprio product, please follow the advice below.

Faults in the First Year of Guarantee

All of our products come with a minimum of a 1 year guarantee, which is held with the supplier. 

If you return it to where you purchased it from, the supplier will exchange or replace it.

For Online Retailers, please follow their consumer contact.

All other Faults

Email: [e-mail]

Please include all the Information below at hand:

Name:
E-mail address:
Contact Number:
Photo of Product or Product Model Number:
Detail of fault:
Proof of Purchase:

Phone: [phone]

Please have all the Information below at hand:

Name:
E-mail address:
Contact Number:
Photo of Product or Product Model Number:
Detail of fault:
Proof of Purchase: