My hose reel is leaking from the inlet. Can this be replaced?
Where can I find instruction manuals?
You can get replacement instructions by downloading them from our website by clicking here.
Can I leave my hose out in the winter?
No we strongly advise storing the hose or hose reel unit inside, unless actually being used. All of our wall mounted products are easy to remove from the wall and have “park points” to attach the inlet and outlet hoses to - this stops water leaking out of the unit whilst indoors. Please note that damage from frost will invalidate the guarantee.
Why is there no water coming out of my hose?
Check that you have an accessory such as a gun or sprinkler on the end of the AquaStop connector. If not, the water will not come out of the hose.