At Hozelock, we aim to make product support and resolution as straightforward and efficient as possible.
🔧 Repair or Collection Service
Hozelock does not offer a repair or collection service for any of our products.
Instead, we operate under a guarantee-based replacement policy. If your product is covered by our guarantee, we will offer a like-for-like replacement rather than attempting a repair. This ensures:
- You receive a fully functional product.
- There is minimal delay in resolving your issue.
- You do not need to return your product for inspection unless specifically requested.
✅ How to Make a Guarantee Claim
If you believe your product qualifies for a replacement under guarantee, please contact our Consumer Services team with the following:
- Your proof of purchase (receipt or order confirmation).
- Photos of the product and any visible fault.
- A brief description of the issue.
- Your full name, address, and contact details.
Send this information to:
📧 support@hozelock.zendesk.com