We understand that sometimes you may need to return an item. If you’ve ordered the wrong part or no longer need it, you can return it for a refund by following the steps below.
Conditions for a Successful Refund
To ensure we can process your refund quickly, please make sure that:
The item has not been used or damaged.
If your order arrived as part of a sealed kit, all items must remain in the kit — we cannot accept partial returns from a kit.
Items must be returned in their original packaging, where possible.
How to Return Your Order
Pack Your Item Securely
Place the item(s) you wish to return in suitable packaging to prevent damage during transit.Include a Covering Letter
It may help to include a short covering letter stating that you would like a refund. Please include your Name, Address and Order NumberSend Your Return To:
Customer Services
Hozelock Ltd
Midpoint Park
Birmingham
B76 1ABKeep Your Proof of Posting
We recommend using a tracked postal service and keeping your proof of posting until your refund has been processed.
Refund Processing
Once we receive your returned item, we aim to process all refunds within 7 working days. Refunds will be made to the original payment method used for your order.