If your faulty item is covered under guarantee, you can request a replacement provided you are within the guarantee period and have your proof of purchase.
The first year of the Guarantee is held with the Retailer. If you need a complete product replacement, you must contact the retailer in the first 12 months. If your product was purchased over 12 months ago and you still have a remaining guarantee, you must contact Hozelock.
We deal with our Guarantee replacements via email, which is a quick, easy and no-quibble process. However, we understand you may not have access to emails, the internet or you would prefer to send the product via post. If this is the case, please follow the steps below:
Prepare Your Return
Please send the faulty product, along with your proof of purchase (receipt or invoice) and a covering letter, to the address below:
Customer Services
Hozelock Ltd
Midpoint Park
Minworth
Sutton Coldfield
B76 1AB
Include the Following Information
To help us process your replacement quickly, please include the following details inside your parcel:
Name of the product
Description of the fault
A copy of the original receipt or invoice
Your full name, postal address, and contact telephone number
Sending Your Parcel
We recommend sending your return via First or Second Class post.
Ask the Post Office for a free proof of postage receipt and keep it safe until you receive your replacement.
This helps us track your return if needed.
💬 Need Help?
If you have any questions about your return or need further assistance, please contact our Customer Service team:
Email: support@hozelock.zendesk.com
Live Chat: https://www.hozelock.com/