We understand you're eager to receive your spare parts, and we’re here to help. Here’s everything you need to know about our delivery times and how to check on the status of your order.
Delivery Times
Most of our orders are delivered within 3 to 5 working days from the date of dispatch.
Please note:
Working days do not include weekends or bank holidays.
Delivery times may vary slightly during busy periods.
How We Send Your Order
Most spare parts are sent via Royal Mail First Class.
This is a fast and reliable service, but it is not a next-day delivery service.Royal Mail First Class does not include tracking, so if you're asking for a tracking number, unfortunately, we will not be able to provide one.
Large spare parts may be sent via our Parcel Force carrier, which does include tracking. If you believe your order includes a large item and you'd like tracking details, please contact us and we’ll be happy to check for you.
Still Waiting?
If it has been more than 5 working days since you placed your order and it still hasn’t arrived, please get in touch with us
When contacting us, make sure to include your:
Order number
Full name and Address
Details of the item(s) ordered
This will help us quickly investigate and advise you on the status of your delivery.
Contact Us:
Live Chat: https://www.hozelock.com
Phone: 01213131122
Email: support@hozelock.zendesk.com