If you're having trouble placing an order for spare parts on our website, don't worry — we're here to help. There are a couple of common reasons why this might happen, and both can be easily resolved.
Website Payment or Checkout Issues
If you're experiencing problems at the checkout stage — for example, payment not going through or the page not loading correctly — this may be due to a temporary issue with our website.
In this case, please feel free to contact our Customer Services team by phone, and we can take your order over the phone instead.
Phone: 0121 313 1122 (Monday - Friday 10am - 2pm)
You Have a Southern Ireland, Jersey or Guernsey Address
Our website currently only supports delivery addresses within the UK mainland and does not deliver outside of the UK. Because Southern Ireland (Republic of Ireland), Jersey, and Guernsey are classed as outside the UK mainland, the system will not allow orders to be completed online.
However, we are still happy to supply spare parts to these locations — you’ll just need to place your order over the phone with our Customer Services team.
Phone: 0121 313 1122 (Monday - Friday 10am - 2pm)
Need Help Placing Your Order?
If you're unable to order online for any other reason, please give us a call and we’ll assist you directly.
Be sure to have the following ready:
The name or part number of the item(s) you wish to order
Your full delivery address
Payment details
We're here to make the process as simple as possible for you.