What are the dimensions of the Compact Reel?
Height (mm) - 384 Width (mm) - 253 Depth (mm) - 354
Do you have to unwind the entire hose to use it?
No, you can use the hose at any distance - simply unwind the amount you need, and start watering.
Does this come ready assembled?
This reel is part assembled, for instructions on mounting to the wall and setting it up, click here for the instruction manual or handy 'how to' video.
Why does this reel need to be fitted 1 metre above the ground?
This height makes it easier to lift the reel back onto the bracket, but also makes it easier to wind the hose back in.
Does it come with the hose attached?
This reel does have hose included, but it is not attached. The hose is attached during set up.
Does it include the feeder hose?
Yes it does. Although you will need to cut your length of feeder hose from the main hose, as stated in the instructions.
Does the handle have to go on a specific side?
How does the Compact Reel fit onto the wall?
This reel is attached to the wall using the included wall bracket and screws. Please click here for the instruction manual or handy 'how to' video.
If you wish to purchase a spare wall bracket, so that you can move the reel when using, you can buy one on our spares website (product number Z20184).
Does this hose swivel when wall mounted?
The hose reel is fixed in place and does not swivel when mounted.
Can the Compact Reel be side mounted?
No, this reel can not be mounted on its side. Please see image below showing how it should be positioned:
Can I replace the hose in this reel?
We do not offer any replacement hose for this reel. If you are having a problem with your hose (i.e it is damaged) please contact consumer services by emailing firstname.lastname@example.org. Please ensure you have your original proof of purchase available.
If you wish to replace it with a longer hose, we recommend extending the hose that is included. Please see the below question for more details on extending the hose.
Can you add another hose onto this?
If you do wish to extend your hose, you can attach a hose to the end of the existing hose, but please ensure you remove it before rewinding back into the hose reel casing.
Can the Compact Reel be left out during the winter?
We recommend not to leave the hose reel outside over winter. Please store in a dry place, where it is safe from potential frost.
Once the reel has been wall mounted, is it possible to remove it and use it freestanding?
Yes, the hose reel can be removed from the wall bracket and used free standing. To replace on the wall, simply clip the reel back onto the wall bracket.
How do you open the casing on this reel?
We advise against opening this reel, as it could cause irreversible damage. However, it is possible to service the unit, such as replacing the inlet, without opening the case.
What can be used with this Reel?
The 2-in-1 Compact Reel can be used with Sprinklers, Guns & Hose Nozzles and Pressure Washers. You can also use this reel with a Water Butt, but only if you are using a Water Butt Pump, because the Water Butt itself does not have enough pressure.
Why is it difficult to wind the hose?
This is a manual hand wound reel, so as you wind in the hose you have to manually layer it left to right using the layering handle on the front, whilst looking through the window on top. It is also possible that you may be winding in the wrong direction, rather than the indicated arrow on the side of the case.
Is it possible to wind up the hose with the inlet hose attached?
Yes, it is possible to rewind the hose with the inlet hose attached.
Why is the hose tangled up and hard to unwind?
If your hose is tangled, we recommend following the steps below:
1. Remove the connectors from the end of the hose.
2. Pull it out of the grey hose guide.
3. Untangle and remove the hose from the reel. Make sure that you rewind it using the winding handle in the same direction of the indicator arrow on the side of the unit.
Can I connect this to my kitchen tap?
To connect this to your kitchen tap, you will need to purchase the correct indoor tap connector. Please see details of Hozelock Indoor Taps available.
What is the grey connector that is on the outside of the casing?
The grey connector is the Inlet Adaptor.
My reel has started leaking. How do I fix this?
If your hose reel is leaking, we recommend checking that the connectors and adaptors are secure. If they are and it is still leaking, please contact consumer services by emailing email@example.com. Please ensure you have your original proof of purchase available.
Does this reel come with a Hose Guide?
A hose guide is not included but can be purchased separately.
Can I replace the 25m hose with a longer one?
Unfortunately not, this reel is designed to fit a 25m hose. A longer hose will require a larger reel.
Where can I find all of the fittings and attachments that come with this reel?
The loose parts for this reel are in bag sets stored on the inside of the reel so you will not see this until you remove the hose from the reel.