What are the dimensions of this reel?
The size of the reel is as follows: Height: 500 (mm) x Width: 463 (mm) x Depth 310 (mm).
Does this reel include the attachments to connect to a tap?
Yes, all attachments needed to connect to an outside tap are included.
Do you have to pull out all 40m of hose to use it?
No, you can use the hose at any length - simply unwind the amount you need, and start watering.
Which side of the reel does the rewind handle go on?
The rewinding handle must be located on the left side of the product.
Can you attach further length of hose to 40m hose?
Yes, you can attach a hose to the end of the existing hose; please ensure you remove it before rewinding back into the hose reel casing.
How long is the feeder hose?
The feeder hose is 2m long.
I have managed to wind the hose into the unit, how do I get it back out?
It is not recommended to open the Fast Reel casing up. Please contact consumer services via email at firstname.lastname@example.org for further assistance.
Can the water inlet and handle be swapped over to the opposite side of the reel?
No, these parts cannot be moved.
There is a leak inside the reel, can I open the casing?
It is likely that the green circlip has come loose from the 90° elbow joint and may be sitting under the case. The inlet and circlip are available as separate spares. Click here to see spare parts.
The hose doesn't seem to be pulling out of the reel, why is this?
We advise checking that the locking lever is off. If this does not resolve the issue, please contact consumer services via email at email@example.com for further assistance.
Why is the inlet on the Fast Reel leaking?
Check that the green cir clip is still in place, If this is missing, the inlet will be loose and may leak. You can get a replacement from our spares website by clicking here.
Can you purchase the Wall Bracket separately?
Yes, the Fast Reel wall bracket is available for purchase separately as a spare by clicking here.
Does this reel need to be mounted with the side against the wall or the back against the wall?
The hose reel should be mounted side onto the wall.
How far from the tap can this reel be mounted?
The feeder hose supplied is 2m in length. It is recommended for longer distances to connect a second length of hose to extend the distance to the tap.
Can the unit be easily removed from the wall to store away in winter?
Yes, to remove the Fast Reel from the wall simply lift off the bracket.