Due to the design of the hose, it is not suitable for use with Superhoze
What is the long spring for?
The spring is to be inserted into the end of the hose that goes inside the reel. This is to prevent the hose from kinking when in use.
Can the handle be attached to either of the sides?
No - for a wall mounted reel with left or right handle options, please see the Compact Reel (2415).
Where can I find instructions on assembling this reel?
You can find instruction booklets in the packaging. You can also find them on our website by clicking here.
Once fitted to the wall, can I lift it off the bracket to move it?
The reel can be moved from the wall to the garden at any time by simply releasing the red tabs and lifting off the wall bracket.
Does the reel have a feeder hose?
Yes, these reels come with 1.5m of feeder hose to connect to the tap, with the exception of the 60m 2-in-1 Hose Reel (2475) which is supplied without hose.
Why is my 2-in-1 Open Reel leaking?
If it is leaking from inside the reel:
Cut the end of the hose off and connect it to the spindle. Please ensure that all the teeth are grabbing the outside of the hose and that the winged nut is fully tightened.
If it is leaking from outside the reel:
Check that the rubber washer and o-rings are in place, inside the grey inlet on the side of the reel. Also check that the connector on each end of the feeder hose is a Hose End Connector and not an AquaStop Connector.
Is this hose reel suitable for any Hozelock hose?
Due to the design of the hose, it is not suitable for use with Superhoze.
How do I connect hose to my reel if it is supplied without hose?
Instructions on how to assemble can be found on the Hozelock website: https://www.hozelock.com/product/60m-empty-hose-reel
Do you have to unwind all of the hose before use?
The hose does not need to be fully unwound to water - simply pull out the amount you require, and start watering.
Is this reel mounted to the wall so that the reel is sideways on or facing outwards?
The reel is attached to the wall facing outwards, to allow the hose to be pulled straight out, as shown in the image below:
Why is my feeder hose tangling up when I wind it in?
You are either using an AquaStop connector on a part of the feeder hose or you are winding the hose reel in the wrong direction (some hose reels need to be wound in a certain direction and this is indicated by the arrow on the case.
What can be used with this Reel?
The 2-in-1 Reels can be used with Sprinklers, Guns & Hose Nozzles and Pressure Washers. You can also use this this reel with a Water Butt, but only if you are using a Water Butt Pump, because the Water Butt itself does not have enough pressure.
Can I connect this to my kitchen tap?
To connect this to your kitchen tap, you will need to purchase the correct indoor tap connector. Please see details of Hozelock Indoor Taps available.
Will the inlet spindle wind when the hose is unwound?
No, the reel is designed to allow the drum to rotate without affecting the inlet.
Does this reel come with wall brackets included?
Yes, it does.
Is it possible to purchase a replacement handle?
Yes, you will need to purchase the Hose Reel/Cart Service Kit from our spares website, you can do so by clicking here.