Can I Extend my Guarantee?

Extended Guarantee

• Many of our products include an extended guarantee beyond the standard 1-year warranty.

• To extend your Hozelock guarantee, please visit: https://spares.hozelock.com/guarantee.

• If you have not extended the guarantee and need to make a claim, a valid proof of purchase can be used to access the full extended guarantee.

• You must retain your proof of purchase even if you have extended the guarantee online (store receipt or online order confirmation) in order to make a successful claim. 

📌 A valid proof of purchase is required to make a successful claim. This document automatically activates your extended guarantee.

Proof of Purchase

• Acceptable forms include:

  • Original store receipt

  • Online order confirmation

• Please keep this document safe, as it is essential for making a claim.

• Without proof of purchase, we cannot process a guarantee claim.

Please see Hozelock's Guarantee Statement for more details.

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Making a Guarantee Claim

If your Hozelock or Hozelock Cyprio product develops a fault within the guarantee period, please follow these steps:

1. Email our Customer Service team: [e-mail]

2. Provide the following information:

   • Your full name

   • Email address and contact number

   • A photo of the product or the product model number

   • Details of the fault

3. Keep the product available during the claim process in case further inspection is required.